I’m getting “Do not upgrade (Code: 1315)

this my id ticket :::: #3287034

i am already find the topic, but this case they said need direct support team to resolve my issue like thats, this the info from the topic,

If you have raise the ticket, our Support Team will reply you on the ticket. We are sorry for any inconvenience or delay this may have caused you. Thank you for your cooperation and understanding.