I lost over 2k USD because of incorrect billing in Feb

billing

#1

I received billing 2 days ago and i must to pay 2,363.50 USD for 707,903,878 worker requests while the fees is 0.5 per 1M requests, so it costs $353.95 USD only => I lost over 2000 USD. I’m very regret because of setting payment automatically.

I already sent ticket to clarify this issue but no response from Cloudflare. They ignored all my messages, now i must to report it to paypal to get my money back. So disappointed about cloudflare, no professional at all.


#2

จำนวนเงินเท่าไรค่ะเดียวฉันไปยกเลิก

{Edit
Translates to
How much is the amount I can cancel? }


#3

I’m not sure it’s safe to assume they don’t care and perhaps sales are not open on the weekend and/or backlogged. You might want to post the ticket number here and see if anyone can look.


No answer from billing team
#4

Based on what you mentioned your calculation should be about right. 10m requests for USD 5 plus USD 349 for 698 million requests.

This must be a billing issue, unless there is something else they charged you for. When did you open the ticket?

@cloonan


#5

Nevermind, they have just refunded money, maybe they did not work in weekend so that’s why they did not reply my ticket.


#6

Good news.


closed #7