I just completed the payment for my domain (business plan), but I couldn't finish t

[user3795]

What is the name of the domain?

Case-01528832 and 01528905

What is the issue you’re encountering

landing on the page to select the plan and pay again

What steps have you taken to resolve the issue?

I just completed the payment for my domain (business plan), but I couldn’t finish the setup. While troubleshooting, I accidentally changed the plan to free and then tried to re-add it, but it’s asking for payment again. I was just trying to resolve the issue and don’t understand why it’s asking for payment again. I also can’t access the support portal because it’s asking for payment there too.
Case-01528832 and 01528905
Can someone please help here, I need to urgently make my domain up with waf. thanks

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

I just completed the payment for my domain (business plan), but I couldn’t finish the setup. While troubleshooting, I accidentally changed the plan to free and then tried to re-add it, but it’s asking for payment again. I was just trying to resolve the issue and don’t understand why it’s asking for payment again. I also can’t access the support portal because it’s asking for payment there too.

Case-01528832 and 01528905
Can someone please help here, I need to urgently make my domain up with waf. thanks

[jkindahl]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[user3795]

@user3795

Case-01528832 and 01528905

thanks for the response, i have already opened two tickets but so far no response from support.

Case-01528832 and 01528905
is there anyway we can email or call them? Chat support option also disabled even though we paid for business plan.

[user3795]

I have raised five tickets to upgrade my billing subscription from free to paid and sent an email to the sales team, but no one is responding. I have never seen such poor support.
Cloudflare appears to be a scam…
they take money online and then no one cares. We paid for a year, but the subscription still shows as free, impacting my domain. I wish I had known about this scam before paying.

[user3795]

I have raised five tickets to upgrade my billing subscription from free to paid and sent an email to the sales team, but no one is responding. I have never seen such poor support.
Cloudflare appears to be a scam…
they take money online and then no one cares. We paid for a year, but the subscription still shows as free, impacting my domain. I wish I had known about this scam before paying.

I will not recommend this to anyone- pls beware , its a SCAM
once you paid no one will respond to you.