I have renewed my domain name and the bill shows that it is normal

General Billing
1

I have renewed my domain name and the bill shows that it is normal. The bill shows the renewal date of the domain name from 04/24/2023 to 04/24/2024, but the backend management interface date of my Cloudflare has not been updated, and I will receive an official domain expiration reminder email from Cloudflare. May I ask what is going on? How should we solve it?

4

I see that and same for whois, I also see the invoice and suspect it’s a timing issue. But, I will flag this for the attention of my colleagues in Billing

5

Hi there @storefeng ,

Thanks for reaching out to Cloudflare community, sorry to read that you’re experiencing difficulties.
I’ve raised an internal ticket with our Registrar team to further address this mismatch, we will update you here of further developments.

6

Hi @storefeng,

The Registrar Team has actioned on this and the expiry is now 2025.

Domain Name: WHOLESALEN.COM
Registry Domain ID: 2028763710_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.cloudflare.com
Registrar URL: http://www.cloudflare.com
Updated Date: 2023-05-10T19:03:54Z
Creation Date: 2016-05-16T18:52:20Z
Registry Expiry Date: 2025-05-16T18:52:20Z
Registrar: Cloudflare, Inc.
Registrar IANA ID: 1910
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone:
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Name Server: JONAH.NS.CLOUDFLARE.COM
Name Server: URSULA.NS.CLOUDFLARE.COM
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: Submitting a Complaint to ICANN Contractual Compliance - ICANN

Last update of whois database: 2023-05-11T03:33:04Z <<<

I will mark this issue resolved here.
Apologies for the inconvenience and thank you for your patience.

Thank you.

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