I have problem with www after i change from shopify to another platform

i have problem with www after i change from shopify to another platform using Cloudflare server , the domain work but the subdomain with www give me this message :

There was a problem loading this website

Try refreshing the page.

If the site still doesn’t load, please try again in a few minutes.

[Refresh Page]

any help pleas ?

This looks like a common issue where a previous provider used Cloudflare for SaaS and did not correctly remove the custom hostname for your site.

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hi good day domjh
i tried to contact with platform that i transfer my site to them its sall . com and they still said i should contact with shpify to fixed , the problem shpify said the same , im stuck here

If you remove a domain or leave Shopify entirely, then Shopify’s HSTS policy remains in effect on your domain for an additional 90 days . If you transfer your domain to another platform that uses HTTPS, then you won’t need to perform any additional procedures.

but i get my domain from godaddy not from shopify

Follow this and see if it fixes it:

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