i have problem with www after i change from shopify to another platform using Cloudflare server , the domain work but the subdomain with www give me this message :
There was a problem loading this website
Try refreshing the page.
If the site still doesn’t load, please try again in a few minutes.
any help pleas ?
This looks like a common issue where a previous provider used Cloudflare for SaaS and did not correctly remove the custom hostname for your site.
Cloudflare for SaaS is a product aimed at providers of web applications to allow the provider to use Cloudflare’s features on their customers’ custom domains. This means the provider can manage the SSL/TLS certificates, custom hostname and security and performance settings with Cloudflare. If your provider uses Cloudflare for SaaS, you will be unable to control settings like Firewall, Page Rules and SSL/TLS for the hostnames they control.
What happens when you move provider?
hi good day domjh
i tried to contact with platform that i transfer my site to them its sall . com and they still said i should contact with shpify to fixed , the problem shpify said the same , im stuck here
If you remove a domain or leave Shopify entirely, then
Shopify’s HSTS policy remains in effect on your domain for an additional 90 days . If you transfer your domain to another platform that uses HTTPS, then you won’t need to perform any additional procedures.
Shopify’s HSTS policy
but i get my domain from godaddy not from shopify
Follow this and see if it fixes it:
An unofficial tool has been created by
@albert and @matteo that is able to take control of your hostname from the 3rd party provider and then release it to allow you to use Cloudflare yourself or your chosen new provider. If you would like to try this, you can follow the instructions here:
If you have any issues or questions about this tool please open a topic here.
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