I have ERROR 1000 On my website

Hello i have a problem and i don’t know how to solve it please any help
i have ERROR 1000 On my site https://alnahw.com and i can’t see godady DNS setting to match it with cloudflare Screenshot_1
how can i fix that please.

Hi @excedy.network,

You are seeing

with your web host because you are using Cloudflare for DNS.

This is the error “DNS points to prohibited IP”,

You can find details here:

I would guess the most likely reason is that you have pointed your domain to a Cloudflare IP, which you cannot do…

If you are still unsure what is causing this after reading the article above, are you able to share the IP address that your DNS record for your main domain points to in Cloudflare? If you are not comfortable with sharing the IP, no problem - please just let us know.

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@domjh thank you for your reply and I do not have a problem with sharing the IP All I care is solve the problem ASAP Tell me what you need to help me <3

No problem! Can you post a screenshot of the DNS tab of your Cloudflare dashboard?

@domjh

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@domjh

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Taking a look now…

Thanks for the screenshots. Both the IPv6 and IPv4 addresses are all Cloudflare’s. You can’t point your DNS records back to Cloudflare as that would create a conflict.

You need to change those IPs to point to those of your server. Contact your host if you are not sure what IP that should be.

Please just let us know if you need any further help.

@domjh Where do I put my IPs
Where the IPv4 and IPv6 to change it

I suspect you will be given an IP in the form X.X.X.X [like the ones you currently have with ‘A’ on the left hand side] (IPv4) and not X:X:X:X:X [like the ones you currently have with ‘AAAA’ on the left hand side] (IPv6).

If so, delete all those records that say ‘AAAA’ on the left hand side by clicking the :x: on the right hand side of each.

You should then have a list with ‘A’ on the left hand side, where you have two with the same name, i.e. you have 2 ‘mail’ and 2 ‘ftp’, delete the second one of each.

You should then have a list of A records with one for each hostname, FTP, mail, webmail, www etc.

Once that is done, you will need the IP address from your web host. Once you have that, you can change the ‘value’ of each of the A racords to that IP your host gave you.

I hope that makes sense! If you get that far and then post back, I or someone else can check that and advise on next steps.

@domjh ok i will try that thank you sir for your helping :innocent:

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No problem :slight_smile:, please let us know if you need any clarification. If I am not around, someone else here should also be able to help!

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