I have email issues w Gmail addresses only

[mjcmpk]

What is the name of the domain?

Michael James Johnson - Michael James Johnson Realtor, Westlake Village, CA

What is the issue you’re encountering

I have given up trying to fix and simply want to remove my email address created in cloudflare and pay godaddy

What steps have you taken to resolve the issue?

I tried a year ago to get help on this forum. All gmail addresses that I send to come back to me and my biz has been ruined because of itDKIM DMARD SPF, I cant do that stuff, there is no way. Now I just want out, and I dont know how. I just want out of Cloudflare withOUT losing all my emails for the past 3 years and pay godaddy to take care of it. help? I dont even know how to do that!

What feature, service or problem is this related to?

I don’t know

[mjcmpk]

I would love to speak to i40west but dont think this platform allows me to message other members? Any thoughts on how they can be reached?

[mjcmpk]

@i40west is the person who replied to me last year. Would love to be able to have a convo with @i40west

[mjcmpk]

this is the link to the post @i40west was helping with last year.

Emails being sent back to me from gmail

This is so over my head. I have been sending emails for years and 6 months ago I got my emails to gmail account recipients only sent back to me in my sam folder. the undeliverable email says… and before you read it I was on the phone ALL day, 6 hours. Finally someone says it’s a cloud fare thing. So here I am. I am not capable of figuring this out on my own. If I dont get help I am just going to shut down my business email and call it a day. Any help at all would be the best thing that has ever…

[fritex]

Please, don’t repeatedly mention and ping people due to the possible abuse by breaking the Forum Rules for the sake of Etiquette & Moderation.

Thank you for considering above.

Furthermore, you can always switch your DNS provider, including hosting and email as well. If you’re not adequately experienced with such actions, kindly consider paying a 3rd-party contractor to do it for you such as IT enthusiast, developer, or hire a 3rd-party person for such event to not get into spaghetti of GoDaddy issues starting from SSL for hosting and continuing to the other services which they’re simply not compatible enough to configure or restricted and limited for configuration to allow you smoothly transition and usage of best possible services together conducting a simphony of secure and reliable business you’d love to run for decades.

I am afraid that your request from this Community or Cloudflare unfortunately might be out of scope for this forums, however if you want to stick with Cloudflare DNS and services, we’d be happy to help you solve your issue with enough of feedback information which you’d have to provide, if already not in the meantime.

[mjcmpk]

my apologies. Thanks for your response Of course I would LOVE to not have to switch out to godaddy but my business is dying and I made a custom email with my domain name here 3 years (cant even remember the process is was so crazy) and last year the email address I send from when sending to anyone w a gmail address gets Mail Undeliverable back to me. I am sure is SPF and DKIM DMARC oriented, but I am dead in the water and cant find any help. I would do anything to fix it and not go to go daddy

[fritex]

@mjcmpk

I made a custom email with my domain name here 3 years (cant even remember the process is was so crazy) and last year the email address I send from when sending to anyone w a gmail address gets Mail Undeliverable back to me.

Reading what you write and what happend before on the linked topic, bbviously you’re using Email Routing in such case, which is a feature to receive and forward emails from [email protected] to [email protected] (or any other private email).

Such actions and events causes Cloudflare to fix and rotate IP addresses because they end up on SPAM and other blocklists from which it’s difficult to remove later on.

You’re not supposed to send out emails from Gmail or any other 3rd-party provider in the name of [email protected] since the Email Routing isn’t an sending service (SMTP), therefore it breaks the rule. It cannot be used like that unfortunately. You can, but the “sender” has to be [email protected] in such case.

Otherwise, I’d suggest purchasing a 3rd-party email service like Namecheap offers and setup an inbox, few steps to add the needed email related DNS records to the Cloudflare, you can add SPF, generate DKIM and add DMARC as well within few minuts of Namecheap support via chat, you get Webmail as well and can configure it to your mobile phone or notebook via Outlook or Mozilla Thunderbird, or any other email client.

Just an idea, not advising Namecheap, however suggesting as I’ve used and using them.

Otherwise, since I can see you’re using iCloud for your domain name therocknrollrealtor.com, you have issues with it correct?

Here is an article to help you in such case:

📫 How to set up custom email domain with iCloud and Cloudflare

Current TXT records related to the SPF:

;ANSWER
therocknrollrealtor.com. 300 IN TXT "v=spf1 mx include: 173.255.203.251 ~all"
therocknrollrealtor.com. 300 IN TXT "v=spf1 redirect=icloud.com"
therocknrollrealtor.com. 300 IN TXT "apple-domain=rQDJynu9GvBRVm12"

Could you use an online service from below, send test email and share the results back here in a reply?

Newsletters spam test by mail-tester.com

[mjcmpk]

holy cow that was a lot. It will take time for me to sort thru. And just so I am not miscommunicating, I am not sending out from gmail EVER. I have never had a gmail address and never will. I send out from my iCloud acc with apple. Does that change what you sent me?

[mjcmpk]

And yes, I am using iCloud for my custom email address with the domain name that I bought on godaddy and custom email address I created somehow, not that I would ever remember how, on cloudflare

[fritex]

@mjcmpk

iCloud

Wonder if the iCloud has had some incident or reports related to emails issuses to & from Google/Gmail, like something official, and cannot think of how Cloudflare would have an impact and affect this, except you might be missing SPF, DKIM and DMARC records being added to your domain

@mjcmpk

custom email address I created somehow

Which is like [email protected] (the icloud part) or [email protected] (your domain part)?

Which one you’re using to send out emails?

The above linked article describes the steps, which as far as I understand and see, you’ve implemented and done correctly so far.

Please, test out and share the results with the provided email test service so we could assist further.

[i40west]

It’s kind of confusing because it’s not clear what you’re actually using. It looks and sounds like you’re using iCloud for email, but then you say you have email addresses set up at Cloudflare. I’m going to assume you mean Cloudflare is where the DNS records are, and you’re using iCloud for email, which is fine.

You have a couple of problems with your DNS records. First, you have two SPF records, and that doesn’t work. There is one that doesn’t even look valid that includes an IP address, 173.255.203.251. There is a second iCloud one. Assuming you need that IP address in addition to the iCloud entry, you should delete both SPF TXT records and add one with this content:

"v=spf1 include:icloud.com ip4:173.255.203.251 -all"

The second problem is that you have a CNAME for sig1._domainkey, which is for DKIM, but that entry has the proxy turned on. You need to shut off the proxy on that entry so it’s gray.

[mjcmpk]

so 2 of the TXT that you sent me were incorrect so I added them. As you can imagine right in the middle of a contract I found out those with gmail addresses were not getting any of my responses and it killed my deal ultimately. Now I have to make sure any person who has a gmail that I uses my original apple id email when replying or they will never get it. my return to sender looks like this… Actually it wouldnt let me, it gave me a message that said new users can only post 4 links

I am going to try sending to a gmail address with the added TXTs. and see. But I could easily be missing SPFDKIM and DMARC records being added to my domain and I wouldnt have a clue. Thanks for your responses!

[mjcmpk]

ok, I am going to try and digest what you sent me and see if I can understand how to change it. Thanks you!

[mjcmpk]

SO I really tried to digest what you said. I dont know that I have 2 SPF records as I dont see anything that says SPF. I see two “A”'s that are 173.255.203.251.

In addition I have 6 TXT’s that I see currently, so I dont want to delete anything and not be able to send or receive email at all.

In more addition I have 2 CNAME’s so I am not sure which one you are referring to

I am so sorry that I am not on your level. If you some how work a miracle is there a forum on here where I can bless you with some funds? You are taking time out of your day and I dont take that lightly

[i40west]

SPF records are the TXT records that start with v=spf1. You have two, and you can only have one. Delete both of them and then the value from my previous comment will combine the two into one entry.

The CNAME in question is the one for sig1._domainkey. It will look like this in your list of DNS entries:

When you click “edit” on the entry, it will have a switch for the proxy. Shut it off. The should be .

Right now it will look like this:

You want to turn off the switch so it looks like this:

[mjcmpk]

OMG!!! It’s working!!! I owe you both my life!!!

I am freaking out here. I have to do a couple more tests but my wife got an email from me and now I am checking some people from the brokerage.

Thank you thank you thank you!!!

[mjcmpk]

BTW I dont see a sign._domainkey in CNAME. I have _domainconnect.gd.domaincontrol.com and therocknrollrealtor.com

So I am not sure which you are referring to to turn off the proxy

Thanks again so so much

[i40west]

You have something for sig1._domainkey. Can you post a screenshot of your DNS entries?

[mjcmpk]

O ■■■■, now I see how to send images thru here. Ok hear you. All my Gmail recipients are getting my emails. I cant freaking believe this.its been a YEAR. This will singe handedly save my business!

[i40west]

Oh, I see, you have a wildcard record, which is why it looked like you had something for sig1._domainkey.

You now have three SPF TXT records. Delete the second and third ones on your list. You should only have the one that I had you add. The other two that start with v=spf1 should be deleted.

Shut off the proxy on the _domainconnect CNAME.

You’re supposed to have that sig1._domainkey entry I thought existed. (See Apple’s documentation here.) Create a new CNAME entry:

Name: sig1._domainkey
Value: sig1.dkim.therocknrollrealtor.com.at.icloudmailadmin.com.

The trailing period on the value is part of the value, paste it in with the trailing period.