I have bought ACM. unable to activate Total TLS, Advanced Certificate Manager already purchased

Answer these questions to help the Community help you with Security questions.

What is the domain name?

Have you searched for an answer?
Yes, Look at cloudflare ticket id: Id #3026252

Please share your search results url:

When you tested your domain, what were the results?
today. same.

Describe the issue you are having:
unable to enable TLS. and im told ACM is not enabled when i see there are 3.

What error message or number are you receiving?

What steps have you taken to resolve the issue?
I am out of luck to invest more time in this. I’d like some help from cloudflare.

Was the site working with SSL prior to adding it to Cloudflare?

What are the steps to reproduce the error:
Detailed here: dash.cloudflare.com/700154db8292fb9224a5900a280e9017/support

Have you tried from another browser and/or incognito mode?

Please attach a screenshot of the error:
Screencast: drive.google.com/file/d/16G8t47vKc2iQtNvLq1LMgV78uBVsE3NR/view?usp=sharing

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