I have been trying to get a copy of my invoices but there are none to download

[user2109]

What is the name of the domain?

saulrodgers.net

What is the error number?

No error number

What is the error message?

No error message

What is the issue you’re encountering

When I go to the billing page there is nothing displayed

What steps have you taken to resolve the issue?

I have using different browsers, Edge Chromium, Google Chrome, Firefox.
I have tried clearing cache and browsing history on all 3 browsers
I have tried incognito mode on all 3 browsers
I have tried creating different accounts and login with them on all browsers
I have tried submitting multiple tickets but get told to try the same as above then if still having issues to send another response to which I have been ghosted on

Billing issues requre a Billing ticket with Support

01271442

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

When going to Manage Account > Billing > Invoices and documents there is nothing there. No error message either.

Screenshot of the error

[fritex]

May I ask if you do have an active subscription already for this CF account?

And you are logged-in as a Super Administrator for it, correct?

[cscharff]

A billing ticket can be opened on any plan type including free.

[user2109]

I have multiple active subscriptions, and the current account is a Super Admin

[user2109]

I have tried opening multiple tickets but am not getting any response other than them just telling me to go to the same location that I already am trying

[harshinik]

Hello,

The ticket has been escalated to Engineering team. All the updates will be provided in the ticket.

Thank you !