I have been receiving invoices for 4 months from a service that I eliminated

[juan.leal.linares]

What is the name of the domain?

none

What is the issue you’re encountering

4 months ago I cancelled the Workers service and deleted everything related to it. Even though the service was cancelled and I no longer have any active service, I still receive invoices every 21st of each month. I created a support ticket (#3309187) and they promised that they would resolve it and they still haven’t done anything, they just limit themselves to answering me that it’s been a while and that if the request doesn’t receive a new response the ticket will be closed, I respond again sending the screenshots and the same thing happens again after a month.

Billing issues requre a Billing ticket with Support

3309187

In what area can we help you?

Invoice

Screenshot of the error

[fritex]

@juan.leal.linares

I still receive invoices

I am sorry to hear this. Thank you for providing feedback here.

@juan.leal.linares

3309187

Thank you for sharing your ticket number here with us. I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

[ikmal]

Hello, it seems the ticket was closed in our previous support ticket platform and provide us the new case number.
You can open a Billing case here, https://dash.cloudflare.com/?to=/:account/support

[juan.leal.linares]

Hello, i have created the ticket , # [01202616]

[hkrishnan]

Hello,

Thank you for creating the ticket. It has been assigned to billing team. A billing specialist will look into it

Thank you !