I have an unresolved billing issue and now you closed the thread

General Billing
1

What is the name of the domain?

n/a

What is the issue you’re encountering

I opened tickets, started threads, and anything else that was physically possible

What steps have you taken to resolve the issue?

Not only have I gotten zero responses to my ticket (00990658) but now you automatically close the forum thread as well. Am I ever going to get any support for these outrageous billing issues or should I just start working with a lawyer? You all decide

Billing issues requre a Billing ticket with Support

00990658

In what area can we help you?

Refunds

2

Greetings,

Thank you for asking.

I am sorry to hear this.

There was a change in the system, however the team is working to get back to you as soon as possible.

In the meantime, may I ask if you’ve replied to your ticket(s) with the requested/needed feedback information to the team? :thinking:

Furthermore, I’ve escalated this to the team few moments ago.

Kindly and patiently wait for a reply.

3

I cannot provide whatever feedback that was requested because I don’t understand it.

I wrote in my ticket and provided documentation on how my “minutes delivered” via Stream was wildly higher than what it should have been given the uploaded videos and site visitor metrics.

The second issue was that despite having set a usage notification to prevent a large bill, no notification was actually sent when the cap was exceeded.

4

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