I have an issue and I'm forced to ask the community

So, after updating the NS at my registrar on Thursday, to point to Cloudflare, I’m still seeing that it’s pending. So I spoke with the registrar support and we didi that again and now I can see on DNS CHECK that it’s indeed updated.
However still in Cloudflare it’s pending.
So please dear community, check this out.

thanks

What’s the domain?

thanks.

roi-collective.online

That domain does not resolve at all and this is likely due to the serverHold status You should contact GoDaddy to address this.

https://icann.org/epp#serverHold

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Thanks - did it now, I hope they will understand the issue - they didn’t found that prevously.
What is that status actually? Where is this status coming from?

and anyways, Godaddy’s support do not understand what I’m saying - they keep telling me that I need to wait for propagation - no matter I told them I was waiting from THURSDAY till today to make sure there’s no “propagation” issue

Have a read of this link:

https://icann.org/epp#serverHold

This status code is set by your domain’s Registry Operator. Your domain is not activated in the DNS.

If you provided delegation information (name servers), this status may indicate an issue with your domain that needs resolution. If so, you should contact your registrar to request more information. If your domain does not have any issues, but you need it to resolve in the DNS, you must first contact your registrar in order to provide the necessary delegation information.

Your domain also has EPP Status Codes | What Do They Mean, and Why Should I Know? - ICANN which is another Registry set code that needs to be addressed via the Registrar.


whois roi-collective.online
Domain Name: ROI-COLLECTIVE.ONLINE
Registry Domain ID: D389678478-CNIC
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: https://www.godaddy.com/
Updated Date: 2023-09-10T09:05:52.0Z
Creation Date: 2023-08-22T13:25:10.0Z
Registry Expiry Date: 2024-08-22T23:59:59.0Z
Registrar: Go Daddy, LLC
Registrar IANA ID: 146
Domain Status: serverHold https://icann.org/epp#serverHold
Domain Status: serverTransferProhibited https://icann.org/epp#serverTransferProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Registrant Organization: Domains By Proxy, LLC
Registrant State/Province: Arizona
Registrant Country: US
Registrant Email: Please query the RDDS service of the Registrar of Record identified in this output for information on how to contact the Registrant, Admin, or Tech contact of the queried domain name.
Admin Email: Please query the RDDS service of the Registrar of Record identified in this output for information on how to contact the Registrant, Admin, or Tech contact of the queried domain name.
Tech Email: Please query the RDDS service of the Registrar of Record identified in this output for information on how to contact the Registrant, Admin, or Tech contact of the queried domain name.
Name Server: ROBIN.NS.CLOUDFLARE.COM
Name Server: SKIP.NS.CLOUDFLARE.COM
DNSSEC: unsigned
Billing Email: Please query the RDDS service of the Registrar of Record identified in this output for information on how to contact the Registrant, Admin, or Tech contact of the queried domain name.
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.4805058800
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of WHOIS database: 2023-09-10T11:50:51.0Z <<<

For more information on Whois status codes, please visit https://icann.org/epp

>>> IMPORTANT INFORMATION ABOUT THE DEPLOYMENT OF RDAP: please visit
https://www.centralnic.com/support/rdap <<<

The Whois and RDAP services are provided by CentralNic, and contain
information pertaining to Internet domain names registered by our
our customers. By using this service you are agreeing (1) not to use any
information presented here for any purpose other than determining
ownership of domain names, (2) not to store or reproduce this data in
any way, (3) not to use any high-volume, automated, electronic processes
to obtain data from this service. Abuse of this service is monitored and
actions in contravention of these terms will result in being permanently
blacklisted. All data is (c) CentralNic Ltd (https://www.centralnic.com)

Access to the Whois and RDAP services is rate limited. For more
information, visit https://registrar-console.centralnic.com/pub/whois_guidance.
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The thing is that see that everything is ok on their end → they’re sending me to their whois page where it doesn’t say anything about hold:

Even when I’m showing them the other whois result - they say they cannot do anything as they see it all is status 0 (active)

Unfortunately there is not much Cloudflare can help you with here. These are codes from the Registry that only GoDaddy can address.

I absolutely know that. But when I get this reply, I have nothing to do.
But I will revert the name servers back to GoDaddy (as they were previously and failed) so then they will not be able to blame a 3rd party.

" Its not like that we don’t relay in others who is they don’t get updated as soon as us.
We are transparent from our end , And your domain Is absolutely active If you have any queries with nameservers you need to deal with cloudflare."

Thanks!

Yes, I don’t tend to recommend GoDaddy and this appears to back up that opinion :sweat_smile:

I think that’s a good idea, perhaps they can’t pass the buck so much then.

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I appreciate your professional assistance - was very helpful to me

2 Likes

I just felt the need to share that GoDaddy finally got updated from their own whois record:

“the domain has server hold/phishing tag on our system.”

Hope for good… :wink:

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