I have a error page popping up; Error 1016 - Origin DNS error

dash-dns
#1

The title just describes it, heres a screenshot though. Please help me.

#2

This error comes up if Cloudflare is unable to perform a DNS lookup themselves. Is your website’s Root/Apex DNS record a CNAME?

#3

Pretty sure? I dont know because my host connects with cloudflare and dns management is limited

#4

I see; since that’s a partner setup, it’s a CNAME. The error indicated that CF was unable to figure out the actual IP address it should be going to, which is an issue with your hosting provider (/cpanel plugin?). I recommend opening a support ticket with them if possible and mention that DNS lookups are failing.

In the future, I would recommend a “full” setup through Cloudflare instead of signing up via a partner. This makes troubleshooting more straight-forward and you retain control of your DNS.

#5

I tried doing it first before doing it with a partner but my website wouldn’t update because I had to change the dns settings for my domain for cloudflare to work. do I just have to wait longer or is it impossible for me to update my website if the dns is connected to cloudflare but not host?

#6

My bad, needed to look into it further. Can you take a screenshot of the DNS tab in Cloudflare? Currently, no records are being returned at all for your domain, which generally indicates no DNS records are set up in Cloudflare itself.

1 Like
#7

I took down the connection between my host and cloudflare and did what you recommended, I’m doing it on separate thingies, just had to get off now I will setup the dns servers tommorow. Thank you for the help.