Being charged for bandwidth with argo or something or other. I canceled it and got another whopping bill this month. So, I created a ticket. The ticket was answered and I was emailed a link to respond. I can’t get to the last link. I go around and around. I click it, I am asked to login even though I am logged in and I have to go to authentication app and get an auth number to login. I login and it does not take me directly to the ticket so I click on support and each time it takes me back to the log on page to authenticate again.
So, I responded to the email and I was blocked by the email that says my email is spam!!! Not a happy customer here. Can someone please help me with this?
Still getting emails I can’t reply to. That is why I started another ticket. I canceled the Argo a month ago as soon as I got the first huge invoice for it. You should see another ticket about it. I wanted to know why my invoice was so high. I canceled it around that time.
I flagged this topic and 2944958 for the attention of my Billing colleagues. They’ll continue to work with you on the ticket.
Can you respond on the ticket to the question from my colleague asking Could you please let us know if you've recently changed your Super Administrator email?
Well, I did. And, that is why I canceled the other paid because I could not get the dang thing to cancel and even canceling the others had to be done several times before they finally canceled.
You did “disable it a month ago” or you did “respond to the question from Valter” on Monday?
I do not see the action from a month ago, but the team on the ticket can dig into that and figure out what going on with that cancelation.
I do not see any comments on 2944958 aside from the original ticket on Monday. Can you let the agents know on the ticket know if you've recently changed your Super Administrator email so that they can dig into the cancelation timing isssue?
I have tried to get to that ticket and it causes a loop I have explained several times now. I can’t get to the ticket. It keeps asking me to login and takes me back to the login page each time I click that link. I am burnt out over it. I will try one more time but if I can’t get there I am not going to keep trying like a fool.
I did disable it. I can’t get to the ticket to respond. It looks like it still the same email address but I do have a new email address I use and that is the one I got the ticket in. Is that the problem?
No, I can’t. I would not have taken all the additional steps to log on here and post here if I could simply respond in email. I think it may well be the email. The email I am getting the replies is my new email the email I logon with is my old email.
+1 agree, it does feel like that is the case. I added that detail to the ticket and reopened it for my colleagues in Support. I’ll drop you a private message here to collect some additional information and will add that to your ticket as well. Sorry for the issues.
I am checking the microsoft 360 account to see if I am getting email to the old account. I might have to reply from it and it’s not set up on exchange. I will have to pay for an additional lic for that email so I am hoping I don’t have to set it up to reply from it. I hope you understand. Budget tight.
You could configure it as a shared mailbox at no cost and use Send As from a licensed account in the event that you need to send an email from that address.
I am not sure how to do that exactly and being that I am in the weeds with all of my work on my plate it would be much easier of someone there would accept that I receive all the old emails and can forward any of them. If you want to pull my teeth I am sure I can figure out how to set it up. I do want a refund. I canceled the argo. I bet this isn’t the first time you have heard this either.
Argo is charged per domain, so you will be billed for the amount of data transferred (both upload and download bandwidth) between Cloudflare and your visitors on each domain using Argo.
Argo is also usage-based, so each invoice reflects the prior month’s usage. For example, your November invoice will include charges for Argo usage in October.
Enabling Argo in the Cloudflare dashboard initiates a USD $5.00 monthly charge. After transferring the first gigabyte of traffic between Cloudflare and your visitors, you are charged an additional USD $0.10 per gigabyte.
Below is estimated pricing based on the expected amount of traffic:
