Hi there trying to use a CNAME to point one of my subdomains i manage through Cloudflare to one of my Cavana sites and i get a 1014 Error from Cloudflare CNAME Cross-User Banned
I have a free account and cannot contact Cloudflare support, is there anything i can do to fix this?
Have you checked out the troubleshooting guide which covers this error code?
the solution listed there is unsatisfactory.
Hi there @jesse9 ,
Thanks for reaching out to the Cloudflare community, sorry to read that you’re experiencing difficulties.
In simpler terms, a 1014 error indicates that you are trying to point a CNAME record to a Cloudflare zone which is on a different Cloudflare account (whether you control this account or not).
To overcome this, there is an imperative need to implement Cloudflare for SaaS.
You mentioned:
point one of my subdomains i manage through Cloudflare to one of my Cavana sites
Perhaps you meant “Canva”?
If so, that means you need to use their tools or reach out to their support in order for them to add a Custom Hostname on the target zone where you are trying to point your subdomain.
If on the other hand you manage whichever “Cavana” site/account you are referencing, you need to follow this procedure to add a Custom Hostname yourself:
I hope this information was useful, let us know if we can further assist you in this matter.
This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.