I encountered an error while trying to add a website under the free plan

[mktg5]

What is the name of the domain?

hsg8888.com

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account

What is the issue you’re encountering

Unable to add this website under the free plan due to a billing error. Upon checking the billing section, there are no pending payments, and it’s been two days already.

[fritex]

Greetings,

Thank you for asking.

@mktg5

1323

I am sorry to hear this.

Kindly, you need to follow the instructions as follows on the link below to open a Billing Ticket and share the ticket number here with us:

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing issues…

[mktg5]

I have always used the free plan, and there are no unpaid invoices on my billing page.

[cloonan]

You still need to open a billing ticket so the team can verify what’s going on.

Sorry for the issues.

[mktg5]

These images are from my account’s invoices and documents page, as well as the billing usage page.