I don't receive email after active the Clodflare dns

[user21453]

Hi .

It is about one time I don’t receive the email . I deleted the site and add it again . but is not work . when my emails sent correctly but I didn’t receive any email after active the Cloudflare dns .
Could you help me to solve this problem?

[fritex]

Greetings,

Thank you for asking.

I am sorry to hear you are experiencing an issue with sending and/or receiving emails while using Cloudflare service for your domain name.

@user21453

Could you help me to solve this problem

I would love to help!
Kindly, see below suggestions and tips for troubleshooting.

@user21453

when my emails sent correctly but I didn’t receive any email after active the Cloudflare dns

Usually, the MX record should point to a hostname such as mail , and the A (or CNAME ) type record for that hostname should be set to (DNS Only).

Furthermore, if you recently moved your domain to your Cloudflare account, I could try to troubleshoot at first sight without knowing anything other as it could be related to either:

1. Wrongly setup e-mail related DNS records at the DNS tab of Cloudflare dashboard for your domain name
2. Possibly missing some TXT/CNAME records (for SPF, DKIM, DMARC if so?)
3. You are using a hostname like yourdomain.com which is (proxied) rather than the unproxied (DNS-only) like mail.yourdomain.com (possible this one not existing or is instead of being ) at the DNS tab of Cloudflare dashboard, in your e-mail client for sending/receiving server (MS Outlook, Mozilla Thunderbird, etc.)

May I suggest checking below article if your e-mail records (usually the A mail and the MX record) are configured properly while you are using Cloudflare for your domain name:

• Email undeliverable when using Cloudflare

Deprecated - Email Troubleshooting

This tutorial is deprecated in favour of Troubleshooting email issues · Cloudflare DNS docs

Archive

This tutorial covers the steps you should take if, when you change your domain to point to Cloudflare, you no longer receive emails to your domain. If you follow this tutorial and still need further help, please let us know what you have tried and share your domain name and, if possible, a redacted screenshot of your DNS records in Cloudflare. <a href="https://youtu.be/hLKyUWQcu08">…

I would also recommend looking into the below article due to further prevention of your e-mails being marked as a SPAM at the recipient’s side:

How to prevent your emails from going to spam

As a website admin, you will likely be sending out emails to your customers or visitors for newsletters, account notifications, product updates, etc. Depending on the circumstances, you might start noticing your emails are ending up in customers’ spam/junk folders instead of their email inbox. This issue can be caused by a few things, and I’ll go into detail for each: Misconfigured DNS/absence of necessary records Poor domain reputation FAQ Misconfigured DNS/absence of necessary records For…

Nevertheless, using online tools on the links below you could test and troubleshoot more what is going on with your e-mails:

Newsletters spam test by mail-tester.com

Email server

Sharing here a list of websites/tools I usually use to check, test or even generate something in case I forgot how does it go: https://toolbox.googleapps.com/apps/dig/ https://ssl-tools.net/ https://ssl-tools.net/mailservers https://ssl-tools.net/mails https://www.checktls.com/TestReceiver https://www.mail-tester.com/ https://en.internet.nl/test-mail/ https://intodns.com/ https://powerdmarc.com/power-dmarc-toolbox/ https://www.immuniweb.com/ssl/ Hope they will help you too

Otherwise, you might have to troubleshoot if the ports like 110/995/993/143 and/or 25/465/587 are open at your hosting provider (server) and contact hosting provider to check this for you.

May I ask if you are using Microsoft Office 365 as an e-mail provider? If so, I remember few topics about they had some delays with sending/receiving emails.

[user21453]

thanks for your replay . I added screenshots of records and also the error for mx record .

http://s6.uplod.ir/i/01033/ci0i2ymsz6ld.jpg
http://s6.uplod.ir/i/01033/zjzil0a45p4r.jpg

[fritex]

@user21453

screenshots of records

Thank you for sharing screenshots of your DNS tab.

Kindly, I would suggest you to fix few things here and make sure to alter your DNS records as follows:

1. MX record for “Name” stands “yourdomain.com” and for “Content” to have “mail.yourdomain.com”
2. A ftp set to (DNS-only)
3. A mail set to (DNS-only)
4. A pop set to (DNS-only)
5. A smtp set to (DNS-only)