I don't receive email after active the Clodflare dns

Hi .

It is about one time I don’t receive the email . I deleted the site and add it again . but is not work . when my emails sent correctly but I didn’t receive any email after active the Cloudflare dns .
Could you help me to solve this problem?


Thank you for asking.

I am sorry to hear you are experiencing an issue with sending and/or receiving emails while using Cloudflare service for your domain name.

I would love to help! :slight_smile:
Kindly, see below suggestions and tips for troubleshooting.

Usually, the MX record should point to a hostname such as mail , and the A (or CNAME ) type record for that hostname should be set to :grey: (DNS Only).

Furthermore, if you recently moved your domain to your Cloudflare account, I could try to troubleshoot at first sight without knowing anything other as it could be related to either:

  1. Wrongly setup e-mail related DNS records at the DNS tab of Cloudflare dashboard for your domain name
  2. Possibly missing some TXT/CNAME records (for SPF, DKIM, DMARC if so?)
  3. You are using a hostname like yourdomain.com which is :orange: (proxied) rather than the unproxied :grey: (DNS-only) like mail.yourdomain.com (possible this one not existing or is :orange: instead of being :grey:) at the DNS tab of Cloudflare dashboard, in your e-mail client for sending/receiving server (MS Outlook, Mozilla Thunderbird, etc.)

May I suggest checking below article if your e-mail records (usually the A mail and the MX record) are configured properly while you are using Cloudflare for your domain name:

I would also recommend looking into the below article due to further prevention of your e-mails being marked as a SPAM at the recipient’s side:

Nevertheless, using online tools on the links below you could test and troubleshoot more what is going on with your e-mails:

Otherwise, you might have to troubleshoot if the ports like 110/995/993/143 and/or 25/465/587 are open at your hosting provider (server) and contact hosting provider to check this for you.

May I ask if you are using Microsoft Office 365 as an e-mail provider? If so, I remember few topics about they had some delays with sending/receiving emails.

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thanks for your replay . I added screenshots of records and also the error for mx record .

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Thank you for sharing screenshots of your DNS tab.

Kindly, I would suggest you to fix few things here and make sure to alter your DNS records as follows:

  1. MX record for “Name” stands “yourdomain.com” and for “Content” to have “mail.yourdomain.com
  2. A ftp set to :grey: (DNS-only)
  3. A mail set to :grey: (DNS-only)
  4. A pop set to :grey: (DNS-only)
  5. A smtp set to :grey: (DNS-only)

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