I dont have any subscriptions, Why It told me that I have unpaid invoices to pay?

I got this warning below:
Make payments for your unpaid invoices to proceed. Your account is locked due to the unpaid invoices. (Code: 1323)

I dont have any subscriptions, Why It told me that I have unpaid invoices to proceed??

This is another image to show

It could be related to the ongoing issue:

Check the status page for further updates and fix.

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I didn’t take any subscriptions, Why it told me I have unpaid billing???

Here is the unpaid image.

I have no record of past subscriptions, why is there an automatic deduction in the billing?

Why were deductions made in both February and January when there is no subscription history?

I did not initiate any subscriptions!!!

Is there a staff member who can provide me with some answers?

Hi @coolpark

Our sincerest apologies for the inconvenience.

Our Billing Engineering are currently investigating and working on a fix with regards on this issue.

Please Cloudflare Status - Billing Errors - managing payment methods, subscriptions, paying invoices & inaccurate unpaid balances for the update.

This can also affect you, even though you do not have any subscription or any bad debt.

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Welcome to the Cloudflare Community. :logodrop:

I’m sorry to learn of the billing issue you are facing. You are most likely being affected by the following incident.

You will need the assistance of a billing support specialist.

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

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Thanks for reply
I have create a ticket Ticket ID: 3218082

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Thank you and sorry for the ongoing issues. I have flagged your post and ticket for my Billing colleagues.

Thank you @epic.network @louise2 & @neiljay. Teamwork makes the dreamwork


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Hi there-

I have responded to your ticket 3218082 with a solution and answers to your questions. Please follow the ticket for the next steps.