I don't have access to my domain and the email that was used is not accessable

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1

Hello,
I need access to my domain but the email address that was used is unknown and/or we are not able to access it. I tried follow the directions on the docs about transfer the domain but it doesn’t seem to me going as it would seem it should on paper. I need help or direction on how I can get access.

Thank you

Julia

4

The only way you’ll be able to regain access is by having access to the email address of the account. These links may help, but they only work when logged out. I suspect option 3 is the best…but based on your post I am uncertain if the emails is unknown or you simply cannot access it, :person_shrugging:

  1. If you know the email: https://dash.cloudflare.com/forgot-password
  2. If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
  3. If you don’t know the email: https://dash.cloudflare.com/forgot-email

If you cannot access the email associated with your domain, you’ll need to set up the domain on a different account. To do this, follow the instructions for Moving Domains Between Accounts. You’ll need access to your domain registrar to update the nameservers.

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