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When I go to the page to open a call, I can see the option for chat support, which says that it is available on the “Business” plan. However, the “Live chat” button is disabled, even though our plan is “Business”. The reason for upgrading to Business was precisely the priority support. I need this support urgently.
Upgrades
Normally, you’d see a bubble on the lower right of your screen to start the chat. I do not see it there, either.
You can follow these steps to kick off a ticket which I can flag for Support if you share the number here. Login, go to Support → Contact Cloudflare and follow these steps, enter the name of the business domain and complete the form to open a ticket
If you can describe the issue, we may be able to assist right here right now.
I can’t see the live chat bubble. It disappeared after upgrading the plan. Live chat on the “Contact Cloudflare” page is also disabled. I opened a ticket. But the reason for upgrading the plan was to have faster support.
What is that ticket number?
Hello,
Could you kindly confirm if you are able to see the chat icon ?
Thank you !
I continue without the “live chat buttom”. I am really unconfortable with this situation. there is a message to upgrade the plan and have access imediately.
Sorry for the issues, I do see the option now
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