I do not receive the verification code to my email

Hello, my account does not receive codes, in Login Authentication, I need to enter and I cannot.

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I created this account, because the official hotmail account is blocked and I cannot publish in the community, currently I am trying to access my Cloudflare account and I do not receive the verification code to my email, and I have had the account for years. I need help please.

Greetings

Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Just in case, can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders if there might end up. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue by using the method Support > Contact Support option as described from below:

cc

You might be offered to switch to the new Customer Support Portal and create a ticket.

In case if you cannot login to the Cloudflare dashboard, please use the link from below:

Thanks for the reply

May I ask if it is the same e-mail you are using here on community?
It’s not this account, it’s another

send the request about my problem
Ticket #2610873

I hope they contact you because a website is blocked and I can’t do anything without entering my account.

You do need to reply to the engineer on the ticket. Do that from the account you are asking about and not from the account you are using here.

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