I contacted for support, but no reply (domain add error)

General Billing
1

What is the name of the domain?

raic.dev, vistaupdater.net

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cant add domain and no support reply

What steps have you taken to resolve the issue?

i paided unpaid balance and contacted to support

Billing issues requre a Billing ticket with Support

01419343

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

  1. Add domain
  2. Select free plan and continue
  3. Error
2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

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