I can't use my account normally and can't contact customer service. What do I need to do?

#2282920 For security reasons, there is a problem with your billing profile. Contact [email protected] for assistance. (Code: 1292)

I can’t use my account normally and can’t contact customer service. What do I need to do?

For issues that can not be solved by the Community, please open a ticket via email to:
support AT cloudflare DOT com
or
billing AT cloudflare DOT com
depending on the situation.

You will get an auto-reply with a ticket number. Please post the ticket number here, even if the ticket auto-closes. Support can re-open the ticket if necessary.

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#2282920

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I submitted my certification. Why haven’t I finished it all day? How long can it be normal?

Apparently it’s a security issue, so Trust & Safety is looking into it. Only they can resolve this issue, so we have have to close this thread so this can be followed up on the ticket. There’s nothing else the Community can do on a T&S issue.

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