A long time ago, the payment for workers was canceled due to business circumstances, but now when I want to continue paying, it still shows my payment status. In fact, I am unable to use some of the services that come with worker payment. Now I need to upgrade, but it prompts me to downgrade to free first, and I also cannot see the corresponding worker payment subscription on the bill. Therefore, I am currently stuck in a situation where I cannot downgrade, cannot upgrade, and cannot use the worker payment service. My business needs to continue using the worker service. How should I handle this?
I hope there won’t be a robot answering me. Please provide feedback in the ticket. I followed your instructions and provided feedback in the ticket, but almost a week has passed without anyone replying. How much longer do I have to wait? (Feeling very helpless) If I have to wait any longer, I can only consider switching to another service. I didn’t expect that I wanted to pay, but they wouldn’t let me pay…
Please don’t open any more cases, that just slows the reply time for you & everyone else. I suspect the agent will merge your cases when the address them. As you already have a case, multiple actually, Support will respond to you on that case.
The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.
