I can't update the "zero trust" plan to level "access"

What is the name of the domain?

empayre.com

Related to

I don’t know / other

What is the error number?

no error

What is the error message?

no error

What is the issue you’re encountering

i can’t update the “zero trust” plan to level “access” .

What steps have you taken to resolve the issue?

Payments from 3 different cards

What are the steps to reproduce the issue?

Choose a plan, choose a card for payment. to pay. The plan is not being updated

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

I have read the article from your link. I don’t get any errors. The plan is updated, but after a reboot, it rolls back again. That’s why I wrote an appeal to the technical support service.

Sorry for the issues. Was the team able to assist? If not, what is your ticket number?

Our ticket number is 01298650
The support did not help

Hello,

Thank you for providing the ticket number. I will escalate this case to the billing team. A billing specialist will get back to you through the ticket.

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Thank you!

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Support stopped responding to us. Please ask technical support to give us an answer again?