I can't update the "zero trust" plan to level "access"

[user2017]

What is the name of the domain?

empayre.com

Related to

I don’t know / other

What is the error number?

no error

What is the error message?

no error

What is the issue you’re encountering

i can’t update the “zero trust” plan to level “access” .

What steps have you taken to resolve the issue?

Payments from 3 different cards

What are the steps to reproduce the issue?

Choose a plan, choose a card for payment. to pay. The plan is not being updated

[cloonan]

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

[user2017]

I have read the article from your link. I don’t get any errors. The plan is updated, but after a reboot, it rolls back again. That’s why I wrote an appeal to the technical support service.

[cloonan]

@user2017

support service

Sorry for the issues. Was the team able to assist? If not, what is your ticket number?

[user2017]

Our ticket number is 01298650
The support did not help

[harshinik]

Hello,

Thank you for providing the ticket number. I will escalate this case to the billing team. A billing specialist will get back to you through the ticket.

[user2017]

Thank you!

[user2017]

Support stopped responding to us. Please ask technical support to give us an answer again?

[user2017]

Support stopped responding to us. Please ask technical support to give us an answer again?

[cloonan]

Hi @user2017 I see 01298650 is closed and my colleague indicated in August the account is unlocked. Please open another ticket if that is not the case.

[user2017]

The ticket is open. I have attached a screenshot. I highlighted in red that the application with the number 01298650 is open.