I can't unsubscribe due to a bug

[finanzprodukt]

What is the name of the domain?

fintechnews.am

What is the issue you’re encountering

I can’t unsubscribe because the entity was removed before the subscription was cancelled

What steps have you taken to resolve the issue?

I can’t unsubscribe from a Cloudflare service since I removed the entity of my site a LONG while ago and a week ago I got charged for the second time for the service that I’ve wanted to cancel more than 2 months ago.
I have an active subscription but it’s not attached to a website/entity. When I hit Pro Plan of my subscription (fintechnews.am) in Billing → Subscriptions, a page is supposed to open but it shows a 404 error (attached a screenshot), when I click on Edit (subscription), nothing happens either.

Please help me to deactivate my subscription and get a refund for the service that I didn’t use if possible, I don’t have access to do it on my own because there’s a bug on Cloudflare’s site

Billing issues requre a Billing ticket with Support

#3284214

In what area can we help you?

Refunds

Screenshot of the error

[cloonan]

@finanzprodukt

404 error

The 404 is saying it cannot find the site in order to cancel the subscription. Have you tried to add the site back and then cancel the subscription?

[finanzprodukt]

Yes, it just created a free entity and when I tried to open it, it’s opening this new one, which is not connected to the old one. I am not the only person here who has this problem apparently and it’s just 2 out of 5 suggested topics…

Cannot cancel Billing!

What is the name of the domain? no What is the error number? 404 What is the issue you’re encountering I have been trying for MONTHS to cancel a subscription for a domain that I dont even have on CF anymore! I click the edit button and I get a 404. I tried submitting a support ticket [ #3270227] back in MAY that took a month to get a completely unhelpful canned response. CF keeps charging my card and I can’t stop it! I responded to the ticket in June and have nothing. I haven’t been able to re…

Billed for Several Months for Services I Don't Have

What is the name of the domain? Several What is the error number? 0 What is the issue you’re encountering I’m being charged for services I don’t have. What steps have you taken to resolve the issue? I’ve reached out to customer service at least a dozen times over the past six weeks without receiving any assistance. I’ve been overcharged for services I don’t have and I’m unable to cancel a Pro plan for a domain I transferred months ago. Additionally, I can’t cancel the ARGO add-on I purchased. …

[zakri]

Hello @finanzprodukt , the ticket has been escalated to the Billing Team, and they will assist you with your request. Meanwhile, your patience is highly appreciated.

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.