I can't receive verification email

[user15496]

Hi. I’m trying to verify my account to get my token, but the email never arrives.

Anyway, community emails was received normally.

Any help?

Thanks.

[sdayman]

Community uses a different delivery path. Your account email is most likely on a suppression list due to a mail rejection at your end. Send a message to support AT cloudflare DOT com and ask them to clear any suppression flags. Post the ticket # here from the autoresponse as soon as you get the message so we can escalate it.

[user15496]

But to sent a message to support I need to verify my email before. That is exactly what I want!

[sdayman]

Did you try?

[user15496]

Yes, I did. But I can’t.

Look the image…

[sdayman]

@user15496

Yes, I did. But I can’t.

Anybody can send email. I don’t understand why you can’t.

[cloonan]

@user15496 When @sdayman suggested

@sdayman

Send a message

I think he meant send an email to the address he provided.

@user15496

need to verify

It looks like it is and I do not see any bounces, did you resolve this?

[user15496]

Hi Cloonan.

So… I sent an email to support explained about it. My ticket is #2333920.

But I just tried again. I click on link to sent an email verification, but it not arrived. =(

[cloonan]

Thank you for the details, I removed your account from the suppression list and sent a verification token, lmk if that helps and sorry for the issues.

[user15496]

Great! It worked.

Thanks for your help Cloonan.