I can't reach wikipedia, failing over cloudflare

I can’t reach wikipedia, i dont use cloud flare but its failing here. I googled search who " 162.158.161.188" is , and it claims its cloudflare? I’m just checking why they are preventing me from reaching wikipedia

tracert www.wikipedia.org

Tracing route to dyna.wikimedia.org [103.102.166.224]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 192.168.100.1
2 4 ms 5 ms 4 ms 10.135.32.1
3 10 ms 10 ms 9 ms 10.116.0.141
4 9 ms 9 ms 10 ms 172.29.0.49
5 6 ms 6 ms 6 ms 172.29.0.54
6 10 ms 9 ms 9 ms 202.69.189.253
7 7 ms 7 ms 6 ms 161.49.9.117
8 10 ms 10 ms 11 ms 161.49.1.249
9 8 ms 9 ms 9 ms 161.49.1.130
10 40 ms 41 ms 39 ms 13335.sgw.equinix.com [27.111.228.132]
11 35 ms 35 ms 35 ms 162.158.161.188
12 36 ms 36 ms 36 ms 162.158.161.188
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

:wave: @digitallysick,

What happens when you try?

That’s a traceroute. Is your problem simply that you can’t traceroute to it?

– OG

I can’t reach wikipedia, page cannot be displayed. This happens over all my devices. When i run a traceroute

It stops at ip 162.158.161.188 , when i search online it says 162.158.161.188 is cloudflare. So im posting to here to see if someone can help me , if its a routing problem or other

That is really strange, as Wikimedia doesn’t use Cloudflare. That IP address is actually an “inside” address used to connect to origin servers. Not the other way around that a visitor would use to get to a website.

I suspect it’s a routing issue that you’d have to contact your ISP about. Unless someone has a better theory.

Still cant reach wikipedia, this IP address that supposedly belongs to cloudflare is stopping me from reaching the site

How do i contact the owner of this IP? I need to report a problem to them

IP 162.158.161.188
Hostname 162.158.161.188
Continent Code AS
Continent Name Asia
Country Code (ISO 3166-1 alpha-2) SG
Country Code (ISO 3166-1 alpha-3) SGP
Country Name Singapore
Country Flag country__flag
Country Capital Singapore
State/Province Central Singapore
District/County Raffles Place
City Singapore
Zip Code 079329
Latitude & Longitude of City 1.28009 , 103.85100
Geoname ID 1880252
Is EU? false
Calling Code +65
Country TLD .sg
Languages cmn,en-SG,ms-SG,ta-SG,zh-SG
ISP Cloudflare, Inc.
Connection Type
Organization Cloudflare Inc
AS Number AS13335
Currency Singapore Dollar
Currency Code SGD
Currency Symbol S$
Timezone Asia/Singapore
Timezone Offset 8
Current Time 2020-03-08 14:17:37.941+0800
Current Time Unix 1.583648257941E9
Is DST? false
DST Savings 0

As mentioned, your ISP would be a good place to start, but you might also want to back up a step and contact equinix to find out why they’re routing your request to the Cloudflare IP address, which isn’t a valid route to Wikipedia.

Wikipedia uses Cloudflare, at least it did when they got attacked with a DDoS a while back. Not sure if they switched back, but I presume not. They enabled the peering letting Cloudflare announce their routes.

I don’t see any headers or any other indication it’s served by Cloudflare.

I guess the route popped up (again) for some (legacy?) reason and the ISP actually shouldnt route to Cloudflare (and Equinix seems to be the Cloudflare network here already) or the route is correct and there is an issue with Cloudflare.

In the first case the ISP should be the primary contact, in the second case Wikimedia (info-en AT wikimedia.org).

Can’t really test right now, but if you say so it must be like you are saying.

I wouldnt assume the site ever was in the common way on Cloudflare (“please change your nameservers:wink:). My assumption would have been rather something route-esque, hence my earlier guesswork regarding the “legacy” route :innocent:.

They used Magic Transit, I recall seeing the top execs talk about it.

1 Like

Hello Cloudflare,

kindly, provide some solution.

Following is an observation from the upstream provider.
Please check and do needful.
We configured the IP on our router and observed the trace is getting stuck in Cloudflare’s network AS13335.
Now, there might be 2 possibilities:

  1. Cloudflare might’ve blocked your source IP’s.
  2. There might be filtering applied for your source in the end destination by a site administrator.
    Now, share the traces from the source where the site is opening. We’ll compare the traces and then check.
    Simultaneously, you can raise a case with the site administrator to check for the blocking.
    Below are the logs for your reference:
    [email protected]> traceroute 103.102.166.224 source 103.91.248.1 no-resolve

traceroute to 103.102.166.224 (103.102.166.224) from 103.91.248.1, 30 hops max, 52 byte packets

1 172.31.167.46 35.065 ms * *

2 115.114.85.222 36.900 ms 37.076 ms 46.557 ms

3 115.114.85.241 35.226 ms 35.434 ms 35.288 ms

4 180.87.36.41 77.277 ms 78.364 ms 77.799 ms

5 120.29.215.101 180.189 ms 177.817 ms 176.880 ms

6 162.158.162.226 180.554 ms 162.158.161.25 187.218 ms 162.158.161.20 187.355 ms

7 * * *

8 * * *

I can now reach wikipedia, i contacted that ip address listed in singapore and explained the issue, maybe they fixed it? not sure , but i can reach the site now slowly

Tracing route to wikipedia.org [103.102.166.224]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.100.1
2 6 ms 5 ms 4 ms 10.135.32.1
3 11 ms 10 ms 9 ms 10.116.0.141
4 12 ms 8 ms 9 ms 172.29.0.49
5 6 ms 6 ms 6 ms 172.29.0.54
6 15 ms 18 ms 16 ms 202.69.189.253
7 7 ms 7 ms 7 ms 117.9.49.161-rev.convergeict.com [161.49.9.117]
8 15 ms 8 ms 9 ms 249.1.49.161-rev.convergeict.com [161.49.1.249]
9 8 ms 8 ms 8 ms 161.49.1.130
10 60 ms 52 ms 48 ms 13335.sgw.equinix.com [27.111.228.132]
11 37 ms 36 ms 36 ms 162.158.161.188
12 35 ms 39 ms 37 ms 162.158.161.188
13 * * * Request timed out.
14 43 ms 37 ms 40 ms text-lb.eqsin.wikimedia.org [103.102.166.224]

Trace complete.

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