I can't pro plan

[anizium2]

What is the name of the domain?

Ana Sayfa - Anizium

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I get this error when purchasing a domain pro package.

What steps have you taken to resolve the issue?

Someone else used this domain before me, in a different account, and there is an unpaid invoice on this domain. That’s why I can’t add it to my own account and I can’t buy a pro package.
Domain: anizium.com

In what area can we help you?

Payment issue

Screenshot of the error

[jkindahl]

Hello there! I hope that you are well.

Unfortunately, the Community cannot assist with Billing, Account nor Registrar issues.

If you have already created a ticket for this, please continue to work with the billing support team via your ticket.

Thank you!