Hello Experts,
I need help with following dilemma:
I transferred my website to another hosting account (tTo Godaddy) and after the SSL From Cloudflare was activated , I created the emails on the Cpanel but the issue is that I can send emails and not receiving , add to that , my email doesn’t keep copies of the sent emails . I attached a copy of the troubleshooting screenshot and my Cloudflare dash board too.
Application Basics
Name: Thunderbird
Version: 60.2.1
Build ID: 20180930223627
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1
OS: Windows_NT 6.1
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account10:
INCOMING: account10, , (imap) mail.zitmart.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.zitmart.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (imap) n3plcpnl0192.prod.ams3.secureserver.net:993, SSL, passwordCleartext
OUTGOING: , n3plcpnl0192.prod.ams3.secureserver.net:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) n3plcpnl0192.prod.ams3.secureserver.net:993, SSL, passwordCleartext
OUTGOING: , n3plcpnl0192.prod.ams3.secureserver.net:465, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (imap) n3plcpnl0192.prod.ams3.secureserver.net:993, SSL, passwordCleartext
OUTGOING: , n3plcpnl0192.prod.ams3.secureserver.net:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.2.2.1
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000)
EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. – ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed:
-
Refused to create WebGL2 context because of blacklist entry:
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: Blocked for your graphics driver version.
Off Main Thread Painting Enabled: true
DirectWrite: true (6.2.9200.16492)GPU #1 Active: Yes Description: Mobile Intel(R) 965 Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a02 Driver Version: 8.15.10.1930 Driver Date: 9-23-2009 Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID: 408217c0 RAM: UnknownGPU #2
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabledCrash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Realtek Digital Output (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Subwoofer (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Pink In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Rear (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Blue In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Front (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Center (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 60.2.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1538564930
places.history.expiration.transient_current_max_pages: 104858
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1537862969Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:Library Versions
Expected minimum version Version in use NSPR 4.19 4.19 NSS 3.36.4 3.36.4 NSSSMIME 3.36.4 3.36.4 NSSSSL 3.36.4 3.36.4 NSSUTIL 3.36.4 3.36.4Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1Internationalization & Localization
Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]