I can't make my email work after I transferredmy wesite to another account and activated SSL


#1

Hello Experts,

I need help with following dilemma:

I transferred my website to another hosting account (tTo Godaddy) and after the SSL From cloudflare was activated , I created the emails on the Cpanel but the issue is that I can send emails and not receiving , add to that , my email doesn’t keep copies of the sent emails . I attached a copy of the troubleshooting screenshot and my cloudflare dash board too.


Application Basics

Name: Thunderbird
Version: 60.2.1
Build ID: 20180930223627

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1
OS: Windows_NT 6.1

Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

account10:
  INCOMING: account10, , (imap) mail.zitmart.com:143, alwaysSTARTTLS, passwordCleartext
  OUTGOING: , mail.zitmart.com:587, alwaysSTARTTLS, passwordCleartext, true

account11:
  INCOMING: account11, , (imap) n3plcpnl0192.prod.ams3.secureserver.net:993, SSL, passwordCleartext
  OUTGOING: , n3plcpnl0192.prod.ams3.secureserver.net:465, SSL, passwordCleartext, true

account12:
  INCOMING: account12, , (imap) n3plcpnl0192.prod.ams3.secureserver.net:993, SSL, passwordCleartext
  OUTGOING: , n3plcpnl0192.prod.ams3.secureserver.net:465, SSL, passwordCleartext, true

account13:
  INCOMING: account13, , (imap) n3plcpnl0192.prod.ams3.secureserver.net:993, SSL, passwordCleartext
  OUTGOING: , n3plcpnl0192.prod.ams3.secureserver.net:465, SSL, passwordCleartext, true

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

  Name
  Version
  Enabled
  ID

  Lightning
  6.2.2.1
  true
  {e2fda1a4-762b-4020-b5ad-a41df1933103}

Security Software

Type: Name

  Antivirus:
  Antispyware:
  Firewall:

Graphics

  Features
  Compositing: Basic
  Asynchronous Pan/Zoom: none
  WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000)

EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. – ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed:

  • Refused to create WebGL2 context because of blacklist entry:
    WebGL 2 Driver Version: -
    WebGL 2 Driver Extensions: -
    WebGL 2 Extensions: -
    Direct2D: Blocked for your graphics driver version.
    Off Main Thread Painting Enabled: true
    DirectWrite: true (6.2.9200.16492)

    GPU #1
    Active: Yes
    Description: Mobile Intel(R) 965 Express Chipset Family
    Vendor ID: 0x8086
    Device ID: 0x2a02
    Driver Version: 8.15.10.1930
    Driver Date: 9-23-2009
    Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
    Subsys ID: 408217c0
    RAM: Unknown
    

    GPU #2

    Diagnostics
    AzureCanvasAccelerated: 0
    AzureCanvasBackend: skia
    AzureContentBackend: skia
    AzureFallbackCanvasBackend: cairo
    
    Decision Log
    HW_COMPOSITING: disabled by user: Disabled by pref
    D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
    DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
    D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
    GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
    WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled
    

    Crash Guard Disabled Features

    Workarounds

    Failure Log

    Media

    Audio Backend: wasapi
    Max Channels: 2
    Preferred Channel Layout: stereo
    Preferred Sample Rate: 48000
    
    Output Devices
    
      Name
      Group
      Vendor
      State
      Preferred
      Format
      Channels
      Rate
      Latency
    
      Realtek Digital Output (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Enabled
      None
      default: F32LE, support: S16LE F32LE
      2
      default: 48000, support: 48000 - 48000
      144 - 480
    
      Speakers (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Enabled
      All
      default: F32LE, support: S16LE F32LE
      2
      default: 48000, support: 48000 - 48000
      144 - 480
    
    Input Devices
    
      Name
      Group
      Vendor
      State
      Preferred
      Format
      Channels
      Rate
      Latency
    
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      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Microphone (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Unplugged
      None
      default: F32LE, support: S16LE F32LE
      2
      default: 48000, support: 48000 - 48000
      0 - 0
    
      Pink In (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Rear (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Stereo Mix (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Blue In (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Front (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Center (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Disabled
      None
      default: F32LE, support: S16LE F32LE
      0
      default: 0, support: 0 - 0
      0 - 0
    
      Line In (Realtek High Definition Audio)
      HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17C02031&REV_1000\4&25aac1cc&0&0001
      Unplugged
      None
      default: F32LE, support: S16LE F32LE
      2
      default: 48000, support: 48000 - 48000
      0 - 0
    

    Important Modified Preferences

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    gfx.blacklist.direct2d: 3
    gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
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    Important Locked Preferences

    Places Database

    JavaScript

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    Accessibility

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    Prevent Accessibility: 0
    Accessible Handler Used: true
    Accessibility Instantiator:

    Library Versions

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    Version in use
    
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    NSSUTIL
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    Sandbox

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#2

Is there any error message when you try to send an external email to an email account on your host?


#3

Under your cPanel, Email > MX Entry > Your Domain > Email Routing, is it set to Local Mail Exchanger or Remote Mail Exchanger?


#4

Check for the correct SMTP host with your new provider and make sure that is entered in your Cloudflare DNS settings. The Mx record doesn’t appear to be answering on port 25.


#5

Hey Withheld,
Remote Mail Exchanger!


#6

Hey MarkMayer,

No error Message


#7

Hey Cscharff,

would you please explain more, I am new in this.


#8

Local is if you create the email accounts from cPanel, Remote would be Office 365 or some other remote email server, it should be local.
If it’s supposed to be local, duplicate the MX TXT and other records from GoDaddy DNS to Cloudflare.


#9

Now it’s working , thanks alot .


#10

You’re welcome @zitmart123


#11

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