I cant login to my Cloudflare account! Please help!

General Dashboard
1

Hi everyone and hope you are fine.

I am trying to log in to my Cloudflare account, however, I am seeing the below warning.

You’re attempting to log into Cloudflare from an unrecognized IP Address. Please enter the Authentication Token that was sent to the email associated with this account.

I did not receive any email and have tried numerous times to log in. I can’t send a support ticket as I cant log in to my Cloudflare account. I have been logged out for several weeks now.

Forgot password also does not work as I do not receive an email.

I would very much appreciate help to login into my account.

Thank you very much for your help.

Paul

2

Greetings,

Thank you for asking.

I am sorry to hear that.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to send an an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account, this way the ticket would be created and the number should be shared in the title/reply of it. Please, share the ticket number here with us so we could escalate this issue:

3

If your account on Cloudflare Free plan then you can easily create a new Cloudflare account and change old nameservers to the new nameservers in your domain registrar.

4

Thank you so much for your help and advice fritex! :slight_smile:
I added these emails to my safe list.
I contacted Cloudflare support from an old support email. Please find below Cloudflare’s response that resolved my issue.
Thank you again and wishing you a lovely evening! :slight_smile:
Paul

5

Thank you so much for your help and advice 17043 :slight_smile:
I added these emails to my safe list.
I contacted Cloudflare support from an old support email. Please find below Cloudflare’s response that resolved my issue.
Thank you again and wishing you a lovely evening! :slight_smile:
Paul

6

Paul, I have the same problem - stuck in a cycle where I forgot my PW and can’t login on Apple since it appears that I need two factor auth to use it. Did you sole this - it is urgent for me.
Thanks, Glenn