My sites are hosted on hostgator, but I use cloudflare as nameserver because of its SSL functionalities. Of recent, I wanted to start using the email functionalities of my host provider but when I try to login to webmail.hostgator.com I get an “Error connecting to IMAP server” error. When I contacted their support, they are saying its because of the DNS settings at hostgator. From what I can see on cloudflare, I MX record pointing to the right address.
My question is aside the A record with a name “mail” that points to my public ip address, which other record needs to have its cloud icon greyed out for the mail functionality to work? And I have just a single MX record, is that sufficient?