I can't connect to my account due to 2FA error which is displayed after i enter the modpass

hello i need ed please, because my site crashed due to a clouflare error and i can’t correct because i can’t connect with my account.

Hi @mycodesign20181,

Some good tips on 2FA here:

If that doesn’t help, questions about about account access, 2FA, registrar and billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you cannot login, email [email protected] from the email address on your account. If you receive an automatic response that does not help resolve your issue, reply and indicate that you still require assistance. And, please share your ticket number here so that we can track it.

I contacted them several times, they did not firmly respond, I could not connect with the account, because they asked me to confirm 2FA and each time I fel there is an error that appears.

I don’t see that you did this:


Please check

I can’t check since I don’t work for Cloudflare, but I will put this request in the escalation queue.