I can't connect to mail using Spark

Good afternoon,

I can’t get Spark to connect to my email inbox… It tells me that the connection is not stable even though the email is working…

What should I do? If I do screenshot, what data do I have to hide for privacy?

Thank you,

Hi,

Thank you for reaching out to us. You may want to refer to this support documentation: Can't connect my account to Spark | Spark Knowledge Base as mentioned in item 3 Spark requires stable internet connection to connect email account. If the internet connection is poor, trying another network might be a solution. If this does not help, we suggest reaching out to Spark’s support for more information.

Kindly,