I Can't connect my email client to host

General Email Routing
1

I can no longer connect my email client to my hosting web site, mail.virtualpianist.com.

Namecheap, the ISP, says:
The system sends the domain “server1.augustus.tech” in the SMTP handshake for this domain’s email. “server1.augustus.tech” does not resolve to any IP addresses. To fix this problem, contact your system administrator and request that they create a DNS “A” record for “server1.augustus.tech” whose value is “192.64.114.20”.

When I do that, I see a warning on Cloudflare next to the new “A” record. “This hostname is not covered by a certificate” I still can not attach my email client to send mail.

I’m new to all this so I need more guidance. Do I need to create a certificate and how do I do that?

3

Things seem a bit confused here.

mail.virtualpianist.com does not have a DNS record so you need to create an A record for it that points to your mail server. You’ll need to check with your host what that is.
https://cf.sjr.org.uk/tools/check?0b710cb7aa5f40468a872c3257d9df30#dns-other

I’m not sure where augustus.tech comes in to this. You can’t add a record for that to the DNS for virtualpianist.com, you’ve just created this which probably isn’t correct…

dig +short server1.augustus.tech.virtualpianist.com
104.21.5.39
172.67.132.239

I’m guessing you’ve had a copy/paste response from Namecheap with the wrong domain in it. Likely (based on your SPF record) you need to create an A record (set to “DNS only”, not proxied) for mail.virtualpianist.com pointing to 192.64.114.20, but double-check with Namecheap that’s the correct IP address before doing that.

2 Likes
4

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.