What is the name of the domain?
What is the error message?
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
I can’t add site to the Cloudflare.
What steps have you taken to resolve the issue?
Hi Community,
I’ve been trying to get in touch with the Cloudflare support team regarding an issue I’m facing, but I still haven’t received a response.
Basically I can’t add site to the Cloudflare and it says “could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
Despite settling a small outstanding balance, I’m still unable to add my site to Cloudflare.
If anyone has faced a similar issue or can offer advice on how to escalate this to Cloudflare support, I’d be super grateful. I’ve already opened two tickets, but they haven’t replied to any of them. Additionally, I’ve sent a couple of emails as well.
Thanks in advance!