I can't add new domain

Website, Application, Performance Getting Started
1

What is the name of the domain?

What is the error number?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Can’t add domain due to unpaid billing, but after checking everything has been paid.

2

I understand the issue you’re facing. However, questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

3

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