I cant add new domain to cloudflare and no one respond to my ticket

What is the name of the domain?

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscriptipn: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You sould be able to do so in your Billing page.

What is the issue you’re encountering

i cant add new domain to my cloudflare account because i need to pay old standing balance first but i cant pay because i dont hve any access to that cloudflare acc anymore [my friend account] but i sitll having domain to transfer to new cloudflare account

Billing issues requre a Billing ticket with Support

01369612

In what area can we help you?

Payment issue

Screenshot of the error

is that anyway to add domain to my cloudflare account or anyway to pay outstanding balance without access to that cloudflare account because he refuse to give me access or pay for that outstanding balance

No, there is not. The account that holds the active domain needs to create a ticket with Support and/or pay the outstanding balance. Do you own the domain or does your friend own it? If you own it, you can add it to your account, change the nameservers at the registrar and have it active in your acount.

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