I can't add new domain about unpaid invoices, but there are no any unpaid invoices

[dev378]

What is the name of the domain?

nsource.io - nsource Resources and Information.

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page. (Code: 1323)

What is the issue you’re encountering

I can’t add new domain

What steps have you taken to resolve the issue?

I checked my invoices, everything looks good.

Billing issues requre a Billing ticket with Support

01131709

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

try to add new domain.

Screenshot of the error

[danselmo]

@dev378

01131709

Hi there,

Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.
I’m sorry to hear that you’re experiencing some problems regarding your service.

We’ve provided an answer and solution on the case.

Thank you.