I can't access to warranty.whitestonedome.com

[feedback3]

What is the name of the domain?

Screen Protector Solution | Patented Liquid Dispersion Tempered Glass

What is the error number?

error 1016

What is the error message?

You’ve requested a page on a website (warranty.whitestonedome.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (warranty.whitestonedome.com).

What is the issue you’re encountering

I can’t access to warranty.whitestonedome.com

What steps have you taken to resolve the issue?

I checked AWS, Shopify. shopify team gave me this :
To update your DNS records with your third-party domain provider, start by logging into your account on their website. Look for the DNS settings or domain management section.

Next, you’ll want to make the following changes:

Point the A record to the Shopify IPv4 address 23.227.38.36. If needed, set the Host name to the @ symbol and remove any other A records that may be present.
Point the AAAA record to the Shopify IPv6 address 2620:0127:f00f:4::. Again, if necessary, set the Host name to the @ symbol and delete any other AAAA records that exist.
Finally, point the CNAME record with the name www to shops.myshopify.com, making sure to include the period at the end of the domain.

[sjr]

warranty is returning a 1016 error, this means you have a CNAME DNS record for warranty that’s pointing to a target name that doesn’t itself resolve.
https://cf.sjr.dev/tools/check?5f2f6b6d12cd45f3a8f284b9bf43ec24#connection-server-https

If unsure you can show a screenshot of your Cloudflare DNS records.

[feedback3]

here it is!! thank you

[sjr]

The DNS record for warranty isn’t in that list. Perhaps you have added it to Shopify (who also use Cloudflare), but it’s not defined in your own Cloudflare DNS.

Also old points to Cloudflare IP addresses so likely those are wrong, and mail should be set to “DNS only” and not “Proxied” if that points to your mail server.