I cannot see my registered domains since my business has changed my email address

Website, Application, Performance
1

What is the name of the domain?

rwthevent.com, nyrelle-foss.com, ben-potter.com, team-ian.co.nz, sold-with-sam.com

What is the error number?

No error number, just no domains showing on dashboard

What is the error message?

No error message

What is the issue you’re encountering

The domains I managed under hello@ no longer appear on my dashboard after the company changed my email address name to max@, same address just different name.

What steps have you taken to resolve the issue?

I have refreshed, re-logged and tried to re-add the domains however as I cant access the DNS settings under hello@, I cant move them to my account (which is the same account only its name has been changed)

What are the steps to reproduce the issue?

The domains do not show on my dashboard, and my old email login (hello@) says email not recognised on login

2

That’s because it’s a different email address and a different account. Can you login at dash.cloudflare.com using your hello@ email address?

um, that means it’s not the same account. One is [email protected] and one is [email protected], those are two different accounts.

You need to figure out how to login to hello@ or you need to add the domains to an account where you can login and set them up again. The only way you’ll be able to regain access is by having access to the email address of the account. I suspect the first option using the hello@ email is the one that will help you.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you don’t know the email: https://dash.cloudflare.com/forgot-email
If you know the email and have 2FA issues, follow the process here: Two-factor authentication · Cloudflare Fundamentals docs

3

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