I cannot renew my domain with paypal and credit card

General Billing
1

What is the name of the domain?

What is the error number?

10000

What is the error message?

We were unable to process your payment. To keep your domain registration, update your payment method.

What is the issue you’re encountering

Always payments failure

What steps have you taken to resolve the issue?

I have submitted a ticket a month ago, but the issue has not been resolved yet. I have tried using various credit cards, but I still can’t make a payment when trying to renew my domain. The system initially told me that there was an issue with PayPal, but I have since tried paying directly with credit cards. I haven’t encountered the same problem when making payments on any other websites.

Billing issues requre a Billing ticket with Support

01045191

In what area can we help you?

Payment issue

2

Can you try again from incognito mode? Let us know if you continue to see the error 10000.

3

After switching to incognito mode, I still cannot make the payment, and the following error persists:
Payment error: authorization failed (Code: 10000)

4

Thank you for updating the error encountered. Currently, your case ID 01045191 already escalated to our Billing team to further assistance. They will update to you as soon as possible for the issue. Your patience is highly appreciated.

1 Like
5

I submitted the complaint 01045191, and it is still open without resolution. I am puzzled as to why I am unable to make payments with my credit cards from BoA, Chase, Citi, and all other banks.

6

The team needs to investigate on your ticket, but I am pretty sure it’s a cf account issue and not a your card issue.