I cannot Apply WildCard

hello everyone, I am using cloudways web hosting, and cdn and DNS using Cloudflare
when I Apply WildCard in cloudways ,
it mentions “xxxxx . c o m : Validation of your TXT record failed. Please ensure your domain is pointed correctly and try again.”

in the past I apply other domains, and it works.

I asked cloudways support, they said Cloudflare not being able to validate the TXT records from its side.

please I want to know what can I do? thank you so much.

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