I cannot add my domain into Cloudflare

Website, Application, Performance Getting Started
1

What is the domain name?
portaljob.net

Have you searched for an answer?
Yes

Please share your search results url:
https://community.cloudflare.com/t/add-site-error-zone-name-provided-is-subject-to-a-hold-which-disallows-the-creation-of-this-zone/479669

When you tested your domain, what were the results?
Error message: “The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.”

Describe the issue you are having:
I cannot add my domain portaljob.net into Cloudflare

What error message or number are you receiving?
“The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.”

What steps have you taken to resolve the issue?
N/A

Was the site working with SSL prior to adding it to Cloudflare?
N/A

What are the steps to reproduce the error:

  1. Click “Add Zone” from Dashboard
  2. Type portaljob.net on the zone
  3. Click “Continue”

Have you tried from another browser and/or incognito mode?
Yes

4

You will need to contact your registrar to clear the holds. They set the status codes on your domain and they are the only ones who can help with this.

2 Likes
5

Zone holds · Cloudflare Fundamentals docs.

1 Like
6

You’re saying that the Zone Hold is done with a feature exclusive to Enterprise Plan. What if I don’t know who the previous owner is? Should I contact my registrar for help?

7

In this case @i40west likely has the right of it and it is at your registrar.

Domain Name: portaljob.net
Registry Domain ID: 2786366811_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.ccdomain.co.kr
Registrar URL: http://www.cosmotown.com
Updated Date: 2023-07-31T02:37:15Z
Creation Date: 2023-06-02T07:37:29Z
Registrar Registration Expiration Date: 2024-06-02T07:37:29Z
Registrar: COSMOTOWN, INC.
Registrar IANA ID: 1509
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.6504739500
Domain Status: clientTransferProhibited http://icann.org/epp#clientTransferProhibited
Domain Status: clientRenewProhibited http://icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://icann.org/epp#clientDeleteProhibited
** Domain Status: clientUpdateProhibited http://icann.org/epp#clientUpdateProhibited **
1 Like
8

Understood, I should contact my registrar about the lock.

9

I got in touch with my domain registrar and have the domain’s zone hold removed. Thanks for the help!

2 Likes
10

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