I Cannot access my support cases

General
1

What is the name of the domain?

nivaratechnologies.com, zappoll.com

What is the error number?

It redirects to support docs

What is the error message?

It redirects to support docs

What is the issue you’re encountering

I have 6 support cases but I am unable to view them

What steps have you taken to resolve the issue?

I open a new ticket and remains same

2

There is an issue for some accounts with viewing cases. To respond, reply to the latest email for the ticket, or the one sent when you created the ticket.

3

Thank you @sjr . This is what I’ve been doing but I don’t get any response or feedback after responding.

The latest email is also marked as AI generated.

4

Can you give the ticket numbers?

5

Thanks @sjr

Here are the ticket numbers:

01467781
01467730
01467692
01466270
01466005

6

Now I am receiving notifications that my reply is awaited but how can I reply when I cannot view my cases nor access the support portal?

7

What is the name of the domain?

zappoll.com, nivaratechnologies.com

What is the error number?

I can not access support

What is the error message?

I can not view my cases

What is the issue you’re encountering

I upgraded to pro but I still can not access support nor view my opened cases.

What steps have you taken to resolve the issue?

I upgraded to pro but I still can not access support nor view my opened cases.

I have these cases opened already without resolution.

Here are the ticket numbers:

01467781
01467730
01467692
01466270
01466005

8

Reply to the email. If you don’t know what they are asking for, tell them in the email that you can’t view the case so need them to resend what they are waiting for.

9

Duplicate here

10

I have replied. Thank you

11

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