What is the name of the domain?
Confidential
What is the error message?
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
I can not upgrade from free to pro plan
What steps have you taken to resolve the issue?
I contacted cloudflare for more than month now but no response at all from cloudflare i cant do anything my domain is locked please anyone help me
Billing issues requre a Billing ticket with Support
Case # : 01518590
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
Upgrade from free to pro plan
