I am uploading videos and have set no limit and I can't upload a 40 minute video

I am uploading videos and have set no limit and I can’t upload a 40 minute video. Even though I have 3000 more minutes of storage I get this message: The video duration exceeded the constraint set by the account holder.

How are you trying to upload this video? Using the Dashboard or the API?

The API. I realize now the video is One hour and 12 minutes long. Should I try to load it directly and not with API?

It seems like there might be a restriction on individual video duration set by the account holder, even though there’s ample storage available. You may want to check your account settings or contact support to adjust the video duration limit if needed.

It seems like there might be a limit set on individual video duration despite having sufficient storage. To resolve this, check the platform’s settings for any specific constraints on video length. If the issue persists, contact the platform’s for assistance in adjusting the settings or resolving any technical limitations on video duration.


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