I am unable to obtain a new SSL certificate, which is causing errors on my website

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the error number?

Privacy Error

What is the error message?

Privacy Error

What is the issue you’re encountering

Unable to obtain a new universal certificate

What steps have you taken to resolve the issue?

Disable Universal Certificate - Re enable

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

Disable Universal Certificate - Re enable ， Unable to obtain the latest certificate and no certificate has been issued

2

Are you using a Cloudflare partner for these?

404888.xyz.cdn.cloudflare.net and warhut.cn.cdn.cloudflare.net aren’t resolving.

https://cf.sjr.org.uk/tools/check?397ede40b27a4cb882362884cf221c75#dns
https://cf.sjr.org.uk/tools/check?c6c1044c03414ef8949207586a04f0cb#dns

3

我使用了cname接入，这，稍等，我去尝试一下。

4

I tried it and it worked fine to use CNAME access.

5

They appear to be resolving OK now. Are you using a Cloudflare partner or a Partial Setup for these domains?

1 Like
6

It’s not through NS access, but through the domain name previously accessed by CNAME. Is it possible that the application limit has been reached? It may be a problem of applying for 13 subdomain certificates in one go. Why not apply for *. domain names, but apply for all subdomains.

7

It’s not through NS access, but through the domain name previously accessed by CNAME. Is it possible that the application limit has been reached? It may be an issue with applying for 13 subdomain certificates at once. Why not apply for certificates starting with *, but instead apply for all second level subdomain certificates?

8

What is the name of the domain?

warhut.cn

What is the error number?

Privacy Error

What is the error message?

Privacy Error

What is the issue you’re encountering

Unable to obtain SSL certificate, resulting in website connection error

What steps have you taken to resolve the issue?

  1. Re analyze

  2. Change DNS service provider

  3. Re disable and enable universal SSL

  4. Wait until the new week to disable and enable universal SSL again

  5. Set up strict SSL

  6. Single domain application

  7. Change the certificate issuing agency

Was the site working with SSL prior to adding it to Cloudflare?

No

What is the current SSL/TLS setting?

Strict (SSL-Only Origin Pull)

What are the steps to reproduce the issue?

Add parsing records

Screenshot of the error

1.png
1.png1111×749 127 KB

9

What exactly do you see on the front page of the Cloudflare Dashboard?

→ https://dash.cloudflare.com/

10

image
image1718×925 51.3 KB

this

11

The name servers are mandatory for Free plans.

Many Certificate Authorities (CA’s), such as e.g. Let’s Encrypt, require DNS access, in order validate that you’re in control of the domain name, if you want to obtain wildcard certificates.

You need to get delegation of name servers changed in the parent registry, through your domain registrar.

joanna.dnspod.net
noodles.dnspod.net

is still the name servers in the parent registry for that domain.

1 Like
12

ok :smiling_face_with_three_hearts: Thank you for your answer

13

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