I am unable to add the website in my cf account

What is the name of the domain?

trendbazar.in

What is the error number?

not showing

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

unable to select the plan

What steps have you taken to resolve the issue?

I have tryed a lot of steps but still showing same issue.

Screenshot of the error

Have a look at this post:

I don’t have any dues. i am going to add this domain newly

Please some one from the billing team help me.

@trendbazar.ceo It doesn’t matter whether you’ve dues or not. The resolution for the same requires a ticket. You’ll need to follow these directions here, Billing, Plans & Subscription Questions as it is already pointed by @HenryB . The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.

Screenshot 2025-02-28 at 7.33.37 AM

1 Like

I don’t have ticket support options.

You need to choose ‘Billing’ from options.

Customers on every plan type can open account, billing, and registrar tickets as the Community cannot assist in those areas.

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