I am trying to select the Free plan for a new domain, but I am getting a red error

What is the name of the domain?

example.com

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What steps have you taken to resolve the issue?

I wrote to customer support, but received no replies except for automated ones that do not solve my problem.

What are the steps to reproduce the issue?

Please allow me to use the free plan without any errors.

sorry my Case # : 01288005

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